Enterprise Operations Coordinator

Package Description

Location: George Watson’s College, Edinburgh

Contract Type: Full time, Permanent

Salary: £29,807 - £35,300 (based on 36.25 hours per week, 52 weeks per year)

Benefits: Automatic enrolment in the contributory support staff defined contribution pension scheme, reduced school fees at George Watson’s College for children of staff, Membership of the Galleon Club (the school’s fitness club)

The Role

George Watson’s College wishes to appoint an Enterprise Operations Coordinator who will be part of the Enterprise Team and will facilitate the development and execution of the School’s enterprise activities, encompassing events, projects and operational tasks; this includes coordinating and supporting diverse projects, administrative duties, and ensuring the efficient operation and expansion of the School’s commercial, such as venue hire and holiday camps.

The Enterprise Operations Coordinator will work closely with the Head of Enterprise to maximise income generation and enhance the School’s brand through its commercial activities.  

This role is designed to be scalable, providing the flexibility needed to expand alongside the evolving opportunities within the Enterprise Team.

APPLICATION PROCESS 

To apply, please click the Apply for this job button. Please include a letter of application of not more than 800 words giving us more information about you and why you consider yourself to be a strong candidate for the role, addressed to Mrs Su Breadner, Chief Operating Officer. 

Closing date: 11:59pm on Monday 28 April 2025 

Interviews are scheduled to take place on Thursday 8 May 2025

Main Responsibilities

Project Coordination and Administration 

• Assist in the planning, coordination and execution of diverse enterprise projects, including venue hire, holiday camps, events and commercial activities.
• Coordinate project timelines and resource allocation, ensuring projects are delivered efficiently and within established parameters.
• Provide comprehensive administrative support, including scheduling meetings, calendar management, preparing reports, managing correspondence, and maintaining accurate records.
• Coordinate logistical arrangements for events and commercial activities, encompassing venue setup, equipment management, catering and other related aspects.
• Manage booking systems and processes for enterprise activities, ensuring accuracy, efficiency and a seamless customer experience. 
• Process invoices, payments, and other financial transactions related to enterprise activities, maintaining meticulous records financial records

Marketing and Sales Support 

• Support the development and implementation of effective marketing and communication strategies for enterprise activities.
• Maintain and update website content and social media platforms related to commercial ventures, ensuring consistent and engaging messaging.
• Assist in the creation of compelling marketing materials, including brochures, flyers, digital content and promotional materials
• Respond to enquiries from internal and external stakeholders regarding enterprise activities, providing timely and accurate information
• Assist with the collection and analysis of marketing data and analytics to inform future strategies.

Stakeholder Management and Customer Service

• Serve as a primary point of contact for internal and external stakeholders, providing exceptional customer service and building strong relationships.
• Maintain positive relationships with clients, suppliers, partners, and other stakeholders, fostering collaboration and mutual benefit. 
• Liaise effectively with school departments, including Estates, Operations, IT and AV, to ensure seamless coordination of enterprise activities.
• Coordinate with external providers for services such as catering, equipment hire, event management and other specialised services.

Financial and Operational Support 

• Assist in the preparation of financial reports, budgets and forecasts for enterprise activities, ensuring accuracy and transparency 
• Monitor and track revenue and costs and maintain accurate and organised records of all enterprise activities.
• Ensure compliance with relevant policies, procedures and regulations, including health and safety, data protection, and financial guidelines.
• Assist in the development and implementation of operational processes to enhance efficiency, streamline workflows, and improve service delivery.

Brand and Business Development

• Support the development and maintenance of the enterprise brand identity, ensuring consistency and alignment with the school’s values.
• Ensure all enterprise activities reflect and enhance the School’s brand and mission.
• Assist in identifying and developing new commercial opportunities, conducting market research and exploring potential partnerships.
• Collect and analyse customer feedback and data to inform future enterprise offerings and improve customer satisfaction. 

The Ideal Candidate

Essential:

• Project and event coordination: Proven experience in coordinating projects and events, managing timelines and allocating resource with the ability to managing multiple projects simultaneously
• Database and booking system management
• Administrative proficiency: Strong administrative skills, including scheduling, report preparation and record management with proficiency in office software (MS Office Suite)
• Customer service: Demonstrated experience in providing excellent customer service in a front facing customer service role along with building strong relationships with stakeholders
• Communication: Excellent written and Demonstrated experience in communicating effectively with diverse audiences 
• Financial administration: Proven ability in maintaining accurate financial records and experience in handling invoices, payments and basic financial transactions
• Logistics management: Proven experience in coordinating logistical arrangements for events and activities with a deep understanding of venue set ups, equipment management and catering coordination
• Excellent organisational skills and ability to work to deadlines

Desirable:

• Experience in working in an independent school environment or similar
• Experience in commercial operations, revenue generation and business development with an understanding of marketing and sales principles
• Experience in event management with knowledge of event logistics and best practices
• Experience in using booking and event software and CRMS including Gladstone or similar
• Experience in managing website content and digital content using Canva or similar
• Experience in preparing financial reports, budgets and forecasts

About the school/organisation

George Watson's College sits in the heart of Scotland's capital city, Edinburgh, providing a world-class education for children and young people from Preschool to Senior 6.

We encourage our pupils to develop a love of learning through an inspiring curriculum and an extensive and inclusive enrichment programme, which are underpinned by the four values we live by: aim high, be kind, join in and respect all.

Our school is a place where pupils have the freedom to thrive, succeed, explore, perform, and grow, giving them the opportunity to discover their own limitless potential.

Preschool, junior and senior pupils all learn and play on the same 52-acre campus, where our sports facilities, music school, art department, technology building and drama studios are within walking distance.

We offer our pupils one of the widest extra-curricular programmes you will find anywhere, plus the opportunity to travel internationally during their time with us, and a broad range of learning experiences outside the classroom.

Digital technology supports and enhances learning, with every pupil encouraged to use their device where it adds real value to developing skills and critical thinking.

Our school has an enviable reputation for the breadth of opportunities pupils have to get active, with around 25 different sports available to both girls and boys. Participation, excellence, professionalism and equality are the four cornerstones of our physical education and sport department here at Watson's.

When it comes to music and drama, our pupils are given the opportunity to co-produce stunning shows, delivering memorable performances that live long beyond school days.

Most importantly, the wellbeing of our pupils matters to us more than anything else. There are various ways we support pupils to proactively manage their mental health, while a range of peer-led programmes has created a culture in which we can all play our part.

All this means that when the sun shines we celebrate the happy moments, and when it doesn't we're there to protect and support, just as our motto says: ex corde caritas - love from the heart. www.gwc.org.uk