Leisure Facilities Lettings Manager

Package Description

Being an employee of Northgate High School allows you access to an Employee Benefits scheme saving you money on many High Street brands, a cycle-to-work scheme, use of the sports facilities, library, and free parking. Hot meals are available on-site during term time. We also offer entry into either the Teachers Pension Scheme or the Local Government Pension Scheme.

The Role

The Leisure Facilities Lettings Manager plays a key role in the effective management, safety, and development of the school’s facilities which include the Sports Centre and the Arts Centre. They will shape and develop a high-quality environment that is available for students and staff during the day, while maximising income through external lettings and community use outside core school hours.

Main Responsibilities

Responsibilities include:

1. Oversee the after-school operation of the school Sports Centre, including halls, fitness areas, changing rooms, outdoor pitches and running track. 
2. Oversee the after-school operation of the Art Centre including main halls, dance studio and drama halls. 
3. Ensure equipment is maintained, safe, and suitable for curriculum and community use. 
4. Manage Sports Centre bookings, staffing, and customer experience.
5. Support PE staff and extracurricular sport while balancing community lettings. 
6. Responsible for the opening/locking up of all facilities both morning and evening. 
7. Ensure an enjoyable experience for all customers visiting the centre(s). 
8. Respond to customer complaints or inquiries. 
9. Deal with any incidents such as accidents, emergencies or theft.
10. Manage all school lettings, including sports facilities, classrooms, halls, and event spaces to generate revenue. 
11. Develop and implement lettings policies, pricing structures, and procedures. 
12. Show good commercial awareness and effective promotion of facilities to encourage external sports clubs, community groups, and commercial users to utilize the facilities. 
13. Maintain excellent relationships with neighbours and community groups etc. 
14. Coordinate bookings, contracts, invoicing, and payments.
15. Act as the main point of contact for external hirers. 
16. Ensure lettings operate safely and do not disrupt the school day. 
17. Ensure sports equipment is set up and ready for bookings.

The Ideal Candidate

Skills and knowledge include:

1. A passion for sports, physical activity and healthy lifestyles, together with an appreciation of the school’s education and community aims and objectives. 
2. Operational management experience in a similar sector. 
3. Knowledge in the application of Health and Safety policies and procedures.
4. Ability to drive income generation activities and develop long-term plans for the Centre. 
5. Experience in helping to set budgets and business targets and reviewing progress against objectives.
6. Good interpersonal, time management and organisational skills. 
7. Good teamworking skills and the ability to lead, as well as motivating a team. 
8. Business acumen, creative thinking and problem-solving skills. 
9. Good ICT skills and the ability to work with a range of software. 
10. Ability and ambition to relate to the requirements of customers from all ages and sectors of society. 
11. Flexible. 
12. A customer focused, approachable and outgoing personality. 
13. Positive mindset and a ‘can-do’ approach 
14. Attention to detail. 
15. Self-motivated. 
16. Tactful and diplomatic. 
17. Initiative and ability to prioritise own work and that of your team. 
18. Calm under pressure.

About the school/organisation

Northgate High School is an 11-18 school situated on the edge of Ipswich. Our school  is an impressive site, with purpose-built centres maintained and equipped to the highest standards, including recent investment in technology.

We embrace three core values of Respect, Determination and Teamwork. These values are fundamental to the calm and positive learning environment that we strive to achieve at all levels across the school.

Following Ofsted's December 2024 inspection, we are a school with students who exhibit outstanding behaviour and attitudes. Inspectors noted that our school is calm and orderly, and that student behaviour is exemplary. They also noted that staff enjoy the sense of community that they feel in our school, with their wellbeing supported by leaders. The relationships between staff and students are very strong, with students demonstrating positive behaviour for learning in lessons.

The ethos at Northgate is underpinned by our genuine desire to support the wellbeing of every student and staff member ensuring that they can realise their full potential. We value our staff highly and, if you join us, you will be working in a school that is committed to staff wellbeing, offers a first class professional development programme carefully linked to the School Improvement Plan and Performance Objectives. This means that our CPD programme strengthens the link between personal autonomy and our aims as a school. We maintain positive links with other local schools and universities.

Along with the extensive CPD programme  we offer a competitive pension scheme and benefit package which is available to all staff.